Shipping & Returns
Shipping & Dispatch:
Free Shipping worldwide on all Woof & Coe orders
Orders are dispatched within 1-3 working days
**There may be some delays in dispatch and delivery times during busy periods
Estimated Delivery Times:
NZ & Australia
1- 3 working days after dispatch*
*Rural deliveries can take 2-4 working days
Rest of the World
3-10 working days after dispatch**
**Please note international deliveries may experience some extra shipping delays due to COVID-19.
-All international deliveries are handled by FedEx and NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.
-We aim to get your order out to you as soon as possible, however sometimes due to courier delays these time frames may vary.
-We also highly recommend that any returns being sent back to us is visibly stated as a 'return' on your parcel, to make the process through customs more efficient.
-We aim to get your order out to you as soon as possible, however sometimes due to courier delays these time frames may vary.
-We also highly recommend that any returns being sent back to us is visibly stated as a 'return' on your parcel, to make the process through customs more efficient.
Online Returns
Cancellations & Amendments:
Unfortunately we are unable to cancel or make amendments to an order after it has been placed. Amendments include:
Change of delivery address
Change of size, colour or style
Adding and/or removing items from the order
Applying discount/gift cards
Full order Cancellations
We offer a 100% money back service on all full priced purchases from our website. If you receive an item and you are not 100% happy with it, you can return it to us within 7 days for a full refund. This will be reimbursed via the same payment method as was used initially - i.e: Original gift voucher used, Visa, Laybuy.
How to Return Online Purchases:
The product must be in its original condition, with all tags still in place and you must have your packing slip that was sent with your order. The goods are your responsibility until they reach our return department.
On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns time frame.
For online order returns via COURIER, please send to 26 Vestey Drive, Mount Wellington,1060, Auckland, New Zealand. And for all online order returns via POST, please send to PO Box 18-921, Glen Innes, 1743, Auckland. Please package the item securely in a tracked courier bag, enclose your original Packing Slip, highlighting the items you are returning, and send it back to us. Your return will be processed within 7 working days.
*** We would recommend using a courier service over a postal service. This will ensure the garment will get to us within the returns timeframe. Otherwise we will be unable to process it if this arrives late in the post.
Faulty Returns
At Woof & Coe we pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return an item purchased from our website.
If there is any fault with the item please email and make us aware of the situation along with including a proof of purchase. This must happen within the first 7 days of your purchase and will be assessed by our quality management team. Once confirmed you may then send the garment back to us and we will repair, replace, exchange or refund ( if the situation cannot be remedied through the other ways) for you depending on the situation.
Refunds for faulty items will be processed and notified once Woof & Coe has inspected and accepted the return. This will be reimbursed via the same payment method used initially.
Returns Terms & Conditions
Return Shipping
Woof & Coe is not liable for the loss of an item which is being returned, so please securely package and return using a registered mail.
Tax & Import Duties
If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.
Keep in Touch
For any further inquiries, please email us at customercare@augustine.co.nz